Inaya Scientific supplies laboratory equipment, analytical instruments, laboratory chemicals and reagents, glassware, plasticware, consumables, testing meters, balances, textile testing materials, water testing products, safety items and educational laboratory materials.

Product availability may vary depending on current stock, brand availability and supplier schedules.

We supply products to schools, colleges, universities, research institutes, hospitals, diagnostic laboratories, pharmaceutical companies, textile and garment industries, food and beverage companies, environmental laboratories, industrial testing facilities and other eligible customers.

Certain chemicals, reagents or specialized products may only be supplied to authorized organizations or qualified professionals.

We source laboratory products from established manufacturers, authorized suppliers and trusted distribution channels. Product packaging, country of origin, model, grade and manufacturer information are provided where available.

Customers should confirm any critical brand, specification, grade or certification requirement before placing an order.

Yes. Our product range may include imported products, locally available products and items sourced through authorized suppliers.

Some specialized products may need to be imported or ordered from the manufacturer and may require additional processing time.

Yes. Inaya Scientific is located at:

Delower Complex
26 Shohid Nazrul Islam Sarak
Hatkhola, Dhaka 1203, Bangladesh

Please contact us before visiting to confirm product availability and office hours.

You can place an order through the Inaya Scientific website or contact our sales team by phone, WhatsApp or email.

Before an order is confirmed, we may verify product availability, specifications, price, payment and delivery information.

Yes. Customers, businesses and institutions can request a formal quotation by providing:

• Product name
• Brand or manufacturer
• Model or grade
• Required quantity
• Pack size
• Delivery location
• Organization details
• Any technical requirements

Quotation prices and availability remain valid only for the period stated in the quotation.

Yes. We accept bulk orders from schools, colleges, universities, research laboratories, factories, hospitals, diagnostic centres and other organizations.

Bulk pricing, delivery schedules and payment requirements depend on the products, quantities and sourcing arrangements.

Yes, we may be able to source laboratory equipment, chemicals, reagents, spare parts or scientific instruments that are not currently listed online.

Send us the product name, brand, model, specification, quantity and reference image or catalogue number. Availability and pricing will be confirmed after checking with the relevant supplier.

Yes. Imported, customized, backordered and manufacturer-requested products may be supplied subject to availability.

These orders may require advance or full payment, additional confirmation and a longer delivery period. Once procurement or import processing has started, cancellation may not be possible.

Yes. Our team can provide general product guidance based on your application, required specifications, budget and laboratory environment.

Customers remain responsible for confirming that the selected product is suitable for their intended procedure, method or application.

Website prices and availability may change due to supplier pricing, currency fluctuations, import costs, stock updates or specification changes.

We will confirm the final price, availability and applicable delivery charges before processing the order when necessary.

Available payment methods may include bank transfer, approved mobile financial services, online payment gateways, cash-on-delivery services or another payment method authorized by Inaya Scientific.

The available method may depend on the product, order value, customer type and delivery location.

Cash on delivery may be available for selected products, order values and delivery locations.

Advance or full payment may be required for chemicals, expensive instruments, bulk orders, customized products, imported products and special-order items. Please confirm payment terms before placing the order.

Relevant invoices, quotations or purchase documents may be provided according to the order type and customer requirements.

Institutional customers should provide their organization name, address, contact information and any required purchase documentation when requesting a quotation.

Yes. We arrange delivery to customers in Dhaka and other areas of Bangladesh, subject to courier coverage, product type, transportation availability and handling requirements.

Some remote locations or sensitive products may require special delivery arrangements.

Estimated delivery times are:

• Inside Dhaka: 1–3 working days
• Outside Dhaka: 3–7 working days
• Large equipment: Based on product availability and transportation requirements
• Imported or backordered products: Based on the applicable supplier and shipment schedule

Delivery times begin after order confirmation and are estimates rather than guaranteed delivery dates.

Delivery charges depend on:

• Delivery location
• Product size and weight
• Packaging requirements
• Courier or transport service
• Fragile or sensitive handling requirements
• Unloading or installation requirements

Applicable charges will be displayed at checkout, included in the quotation or communicated before order confirmation.

Tracking information may be provided by phone, SMS, email or another communication method when it is available from the courier or transport provider.

Tracking availability depends on the delivery service used for the order.

Large, heavy, fragile or sensitive products may require specialized transport, reinforced packaging or direct delivery arrangements.

Installation, calibration, unloading and movement to upper floors are not automatically included unless clearly mentioned in the quotation or order confirmation.

Inspect the package before accepting or opening it. Check the product name, quantity, packaging condition and visible damage.

For fragile, expensive or sensitive items, record a clear unboxing video and take photographs of the package and product. These may be required if you report a damaged, incorrect or missing item.

Contact Inaya Scientific as soon as possible and preferably within three days of delivery.

Provide your order number or invoice, photographs, an unboxing video where available, packaging images and a clear description of the problem. Our team will review the information and provide further instructions.

Non-returnable items may include:

• Opened or used chemicals
• Expired chemicals
• Opened laboratory consumables
• Temperature-sensitive products
• Customized or special-order items
• Products without original packaging
• Glassware damaged through customer mishandling
• Products already submitted for import or special procurement

An exception may apply when the supplied product is verified as damaged, defective, incorrect or materially different from the confirmed order.

After an approved returned product has been received and inspected, an eligible refund is normally processed within 5–10 working days.

Refunds are generally issued through the original payment method. Delivery charges are not normally refundable unless the problem was caused by an error from Inaya Scientific.

A replacement may be offered when the reported issue is approved and replacement stock is available.

When the same product is unavailable, we may offer a suitable alternative or an eligible refund after discussing the available options with the customer.

Warranty availability depends on the individual product, manufacturer, supplier or distributor.

Where applicable, the warranty period and coverage will be mentioned on the product page, invoice, quotation or warranty document. Customers should confirm warranty terms before purchasing an instrument or equipment item.

A warranty claim may require:

• Original invoice or proof of purchase
• Product serial number
• Original packaging
• Warranty card, where applicable
• Photographs or videos
• Inspection by an authorized technician
• Evidence that the product was installed and operated correctly

Damage caused by misuse, negligence, unauthorized repair, incorrect installation, voltage problems, contamination or failure to follow instructions may not be covered.

Installation, calibration, demonstration or commissioning may be available for selected products.

These services are only included when specifically stated in the quotation or order confirmation. Additional charges and scheduling requirements may apply.

We provide reasonable after-sales assistance for eligible products, including product-use guidance, troubleshooting support and coordination regarding applicable warranty services.

The exact support available depends on the product, manufacturer and nature of the issue.

Certificates of Analysis, Safety Data Sheets, manuals or other technical documents may be available depending on the product and manufacturer.

Customers who require a specific document should request it before confirming the order, as document availability cannot be guaranteed for every product.

Certificates of Analysis, Safety Data Sheets, manuals or other technical documents may be available depending on the product and manufacturer.

Customers who require a specific document should request it before confirming the order, as document availability cannot be guaranteed for every product.

Eligible customers may order available laboratory chemicals and reagents through our website or sales team.

Some chemicals may require verification of the purchaser, organization, intended use, authorization or delivery conditions before the order can be approved.

Laboratory chemicals should only be handled by trained and authorized persons using suitable personal protective equipment and laboratory facilities.

Always read the label, Safety Data Sheet and manufacturer instructions. Follow appropriate requirements for storage, ventilation, spill control, transportation and disposal.

Opened or used chemicals are generally not returnable because their storage conditions, purity and safety can no longer be verified.

Check the chemical name, concentration, grade, manufacturer, pack size and intended application before opening the container.

Review the product label and description for information such as AR, ACS, LR, GR, analytical, laboratory, technical or another specified grade.

Contact our team before ordering when your procedure, standard or testing method requires a particular purity or grade.

Our product range may include beakers, measuring cylinders, test tubes, reagent bottles, burettes, pipettes, volumetric flasks, conical flasks, funnels, Petri dishes and other laboratory glassware.

Available sizes, glass types and brands depend on current stock.

Glassware is generally suitable for applications requiring heat resistance, chemical resistance, visibility or precise volumetric measurements.

Plasticware is lightweight, resistant to breakage and convenient for many routine laboratory applications. Always confirm chemical and temperature compatibility before use.

Some instruments may require assembly, calibration, battery installation, electrical setup, software configuration or preparation before use.

Read the supplied manual and confirm installation requirements before operating the product.

Spare parts, probes, electrodes, adapters, sensors, cables and other accessories may be available for selected equipment.

Provide the exact brand, model, serial number and required part information so our team can check compatibility and availability.

For product inquiries, quotations, order updates or technical assistance, contact us through:

Phone: +880 1620-247-815
WhatsApp: +880 1778-492798
Email: info@inayascientific.com

Address:
Inaya Scientific Co.
Delower Complex, 26 Shohid Nazrul Islam Sarak
Hatkhola, Dhaka 1203, Bangladesh