Shipping & Delivery Policy

Last Updated: 01-07-2026

This Shipping & Delivery Policy explains how orders placed through InayaScientific.com are processed and delivered by Inaya Scientific.

1. Order Processing

Orders are processed after payment confirmation, stock verification, and validation of the customer’s delivery information.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next working day.

2. Estimated Delivery Time

Estimated delivery timelines are:

  • Inside Dhaka: 1–3 working days

  • Outside Dhaka: 3–7 working days

  • Large equipment: Delivery time depends on product availability, transportation arrangements, size, weight, and handling conditions

  • Imported items or backorders: Delivery will follow the relevant supplier or international shipment schedule

Delivery timelines begin after the order has been confirmed and processed.

These timelines are estimates and do not constitute a guaranteed delivery date.

3. Shipping Charges

Shipping and delivery charges may vary depending on:

  • Delivery location

  • Product size and weight

  • Packaging requirements

  • Courier or transport service

  • Special handling requirements

  • Installation or unloading requirements for large equipment

Applicable delivery charges will be displayed during checkout, included in the quotation, or communicated before the order is confirmed.

4. Delivery Methods

Orders may be delivered through:

  • Third-party courier services

  • Local delivery services

  • Transport or logistics companies

  • Specialized transportation for large, heavy, fragile, or sensitive products

  • Direct delivery arranged by Inaya Scientific

The delivery method will depend on the product type, location, and available transportation services.

5. Large and Sensitive Equipment

Large, heavy, fragile, temperature-sensitive, or specialized laboratory equipment may require additional delivery arrangements.

The customer may need to ensure:

  • Suitable access to the delivery location

  • Availability of authorized personnel to receive the item

  • Adequate space for unloading and installation

  • Necessary lifting, electrical, plumbing, or laboratory facilities

  • Required permits or building access approvals

Unless specifically included in the quotation or order confirmation, delivery charges may not include installation, calibration, demonstration, unloading, or movement to upper floors.

6. Imported Items and Backorders

Some products may not be available in local stock and may need to be imported or ordered from a supplier.

Delivery time for imported or backordered items may depend on:

  • Manufacturer availability

  • International shipping schedules

  • Customs clearance

  • Import documentation

  • Port or airport processing

  • Regulatory approvals

  • Events outside our control

An estimated shipment or delivery schedule will be communicated when available. Delays in imported or backordered products do not automatically qualify the order for cancellation or refund after procurement has started.

7. Delivery Delays

Delivery may be delayed because of:

  • Severe weather or natural disasters

  • Political unrest, strikes, or transportation disruption

  • Courier or logistics service delays

  • Public holidays

  • Incorrect or incomplete delivery details

  • Product availability issues

  • Customs or import delays

  • Road conditions or restricted delivery areas

  • Events beyond our reasonable control

We will make reasonable efforts to inform the customer of significant known delays.

8. Customer Responsibilities

Customers are responsible for providing:

  • A complete and accurate delivery address

  • A valid and active phone number

  • The correct recipient name

  • Any special delivery instructions

  • Necessary institutional or building access information

Inaya Scientific will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

9. Receiving and Inspecting Orders

The customer or an authorized representative should inspect the package at the time of delivery.

Please check:

  • The number of packages received

  • Visible damage to the packaging

  • Whether the delivered product matches the order

  • Whether any item appears to be missing or damaged

If the package is visibly damaged, customers should take photographs or an unboxing video before opening it.

Any damaged, defective, incorrect, or missing product must be reported to Inaya Scientific within 3 days of delivery, in accordance with our Refund & Return Policy.

10. Failed Delivery

A delivery may be considered unsuccessful if:

  • The recipient is unavailable

  • The phone number is unreachable

  • The delivery address is incorrect or incomplete

  • The customer refuses to accept the confirmed order

  • Access to the delivery location is restricted

Additional delivery charges may apply if the order needs to be shipped again.

11. Risk and Ownership

Responsibility for the product passes to the customer or their authorized representative after the order has been successfully delivered and accepted.

This does not affect any rights relating to verified damaged, defective, incorrect, or missing products reported within the applicable period.

12. Order Tracking

Where tracking information is available, it may be shared by SMS, email, phone, or another communication method.

Tracking availability may depend on the courier or transport provider used for the order.

13. Contact Us

For questions regarding shipping, delivery schedules, or an existing order, please contact us:

Inaya Scientific
Website: https://inayascientific.com
Email: inayascientific@gmail.com
Phone: +880 1778-492798
Address: Delower Complex, 26 Shohid Nazrul Islam Sarak, Hatkhola, Dhaka 1203

Inaya Scientific reserves the right to update this Shipping & Delivery Policy when necessary. Any revised version will become effective after it is published on this page.